SHIPPING

Please allow 3-5 business days for orders to be processed. A confirmation email will be sent to you once your order ships. Shipping times vary based on the shipping option chosen at checkout. Once the order is placed the shipping address cannot be changed. MILLIE+DAX is not responsible for packages delivered to the wrong address.

Collective Items: We participate in Shopify Collective & use drop shipping from participating brands. Each brand has different turnaround times. Please reach out to Millie + Dax to inquire about shipping times for specific Collective items.

We ship via USPS first class mail for all orders. MILLIE+DAX is responsible for your order until it is dropped off at our local mail carrier. We do not have any control over your package once it is out of our possession. We are not responsible for delayed, lost, or stolen packages. We do offer shipping insurance as a paid option during checkout via ROUTE, we highly suggest getting this service. If your package is lost, you can process a claim with ROUTE by emailing them with your tracking information.

Once the carriers have hold of the package, we cannot be responsible for delivered items that have been lost or stolen.

INTERNATIONAL SHIPPING

All international packages are shipped via USPS. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. MILLIE+DAX assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.