Refund Policy

We want you to be happy with your purchase, but in the event that you are not we are here to make things right! Merchandise is accepted for exchange (if available) or STORE CREDIT if returned in salable condition and the return is initiated by the buyer within 14 days of the order ship date. Returns must be processed through:

  • kassandra@millieanddax.com

In the email, please include your full name, order number, and a detailed note of why you are requesting an exchange or store credit.


RETURNS


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.



  • Returns will be issued refunds in the form of a digital Gift Card ONLY.
  • We must receive your return within 14 days of the date you initiated your return to be eligible for store credit. 
  • Returns must be scent free, unworn, unwashed, with all tags attached.
  • Sale items are final and cannot be returned or exchanged.
  • Shipping charges are not refundable.
  • Buyers are responsible for return/exchange shipping charges.
  • We do not provide return labels. 

Where do I send my return to? MILLIE + DAX 1106 22nd St NW, East Grand Forks, MN 56721

  • Please allow 12 to 16 business days for us to receive and process your return or exchange.
We strongly recommend keeping your tracking number for packages returned to us. We are not responsible for lost packages.

How will I receive my store credit? 

Expect an emailed E-Gift card within 3 business days of the delivery of your Return. The E-Gift card will be sent to the email address provided when placing your initial order.

Can I make a return past the 14-day period for store credit?

Unfortunately, we cannot accept anything past the 14-day return policy for store credit.

NON-RETURNABLE/EXCHANGABLE ITEMS: The following items are not eligible for a return or exchange. No exceptions.

  • All bibs
  • All bows / head wraps
  • All beanies
  • All teethers
  • All hats
  • All sunglasses
  • All socks
  • All pacifier clips
  • All winter gear (coats, hats, mittens, etc.)
  • Sale items
  • Final few items
  • Gift cards

EXCHANGES

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.Availability of the replacement item isnot guaranteed.Defective Items:All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed, worn or had the tags removed cannot be accepted for store credit.

 If you have any questions or concerns, please e-mail us at kassandra@millieanddax.com

INTERNATIONAL RETURN/EXCHANGES

MILLIE+DAX will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final sale.